The Major Roadblock to Technology: The Team Using It!

Technology is only as good as the team behind it!

 

The newest, sleekest logistics technology is rendered useless if the company utilizing it doesn’t have an experienced team managing it. The topic of offering shippers tracking and visibility comes up a lot in conversations as well as in industry publications.

Providing insight into load status through modern technology is definitely important. However, the team behind the technology is what makes it a successful tool. They are able to stay on top of your important delivery and address any delays and issues along the way. The technology isn’t going to do that on its own.

Westgate’s Chairman Tom Fiorini commented “Everyone says shippers want more visibility. What they really want is the freight off their dock on time and no issues during transit.” While Westgate utilizes a sophisticated technology to give their shippers the data and updates they need, they also have the focused support team to monitor it along the way.

 

“We want to take that worry away from our customers,” says President Mark Fiorini. “Westgate gives location updates sent via email, a log in to view detailed freight coordinates, the ability to watch your freight’s real-time movement, and estimated arrival time. But the real value comes from the trustworthy team monitoring all of this.”

 

As shippers find themselves regularly dealing with time-sensitive and short-notice shipments, working with a vendor who has tracking, estimated time of delivery becomes vital. The technology is useless though if the shipper doesn’t have time to use it. Since the shipper is short on time, the broker’s ability to monitor and manage the technology is key to a successful process.

Ultimately, technology can save time and improve processes. But the human touch is what makes it a tangible resource.

 

Reach out to us to experience our boutique approach to streamlining logistics through an extensive network of resources, trained brokerage experts and unique personal service.

 

Westgate High Cost of Poor Service

The High Cost of Poor Service

Do you know if your logistics partner is costing you money? 

Recent statistics indicate that poor service could not only tarnish your company’s reputation, it could potentially cost you future customers as well. New Voice Media recently researched the cost of poor service and found that it costs U.S. businesses a whopping $41 billion annually in lost revenue. Not only will poor service cost you the current customer, research shows that most dissatisfied customers will share their bad experience and many will post a negative review online. Companies need to show consistent, efficient, and friendly service to retain and grow their business. An unreliable logistics provider could damage your reputation and cost you more in the long run by having to fix their mistakes. We outline how to avoid these mistakes and improve your shipping processes.  

Our Guide Includes:

  • Criteria your logistics provider should meet

  • Insight into key areas impacting shipping inefficiencies

  • Best practices for shipping and receiving

 

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